Refund and Returns Policy

Last Updated: [11-12-2023]

At Brij Digital Marketing Agency, we aim to provide high-quality services and ensure customer satisfaction. This Refund and Returns Policy outlines the terms under which refunds or returns are offered. By using our services, you agree to this policy.

1. Eligibility for Refunds

We offer a 7-day return period for our services, starting from the date of purchase or project initiation. Refunds will only be processed if:

• The service has not been delivered or initiated.
• The service delivered does not match the agreed-upon specifications.
• There is a technical issue that we are unable to resolve within the return period.

2. Non-Refundable Services

The following services are not eligible for a refund:

• Services that have already been completed or delivered.
• Digital marketing campaigns where work has already commenced.
• Customized solutions or projects tailored specifically to your requirements.
• Any services where the return request is made after the 7-day period.

3. Refund Process

To request a refund:

1. Contact Us: Email us at info@seobrij.com or call us at +91 735 999 1222 within 7 days of the purchase date.
2. Provide Details: Include the order or invoice number, reason for the refund, and any supporting evidence (if applicable).
3. Review Process: We will review your request and respond within 3 business days.

Upon approval, the refund will be processed to your original payment method within 7-10 business days.

4. Amendments or Adjustments

If you are dissatisfied with a service, we will work with you to resolve the issue through revisions or adjustments before processing a refund.

5. Returns of Physical Products

If we offer physical products in the future, the following terms will apply:

• Items must be returned in their original condition and packaging.
• Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part.

6. Contact Us

For all refund or return inquiries, please contact us at:

• Name: Brijesh Raithattha
• Email: info@seobrij.com
• Phone: +91 735 999 1222
• Address: 1670, Sevka Ni Vadi, Chinubhai Road, Old City, Khadia, Ahmedabad, Gujarat, India – 380001

Our team is committed to resolving your concerns promptly and efficiently.

7. Changes to This Policy

We reserve the right to modify this Refund and Returns Policy at any time. Updates will be posted on this page with the revised date.